Pay Over Time and Charging Credit Cards
about 1 month ago
– Wed, Sep 02, 2026 at 06:47:26 AM
Hey all!
Just some general info to keep everyone in the loop as this project moves forward.
If you chose the Pay Over Time option for your pledge you should have received your survey. If for some reason payment failed Kickstarter will continue to try collect for another week. If needed you can update your payment method in your Kickstarter account. If your pledge was dropped because of a failed payment, send me an email ([email protected]) and we'll get that squared away as we can still move your pledge forward via the pledge manager.
We've gotten a few questions regarding when credit cards will be charged for orders via surveys (if you added extra items on or adjusted your pledge) and orders made through the pre-order store.
- Cards will be charged once orders have been locked.
- Orders won't be locked until Will is finished with the signature pages and they have all been sent off to the printer.
- We expect this to happen by the end of September.
We will give everyone advanced notice BEFORE we lock orders and charge the cards on file. This will give you plenty of time to make any adjustments to your pledge or shipping address if needed.
If you made it this far you deserve a reward. How about a joke?
What do you call a bee that can't make up its mind? A Maybe. 🐝
I didn't say it was a great reward, and now it's going to buzz around in your head...forever. Feel free to comment with your own dad jokes as I obviously need better material.
Gratitude! 🤜🤛
-Mike
[email protected]
Pay Over Time Backers: Third Payment and Surveys
about 1 month ago
– Wed, Aug 26, 2026 at 06:11:51 AM
Hey all!
If you are a Pay Over Time backer, at some point this week the third and final payment for your pledge will be collected by Kickstarter.
Once the payment processes and we receive the information (assuming no glitches occur) we will be able to send out your surveys. Surveys are generally sent out 48 hours after the final successful payment or after 15 days of any failed charge.
If a failed charge occurs you will receive an email from Kickstarter indicating this, along with instructions on how to adjust your payment method.
If you discover that your pledge was dropped because of non-payment (credit card failed, incorrect info, etc.) you can contact me directly and we can figure out another way to get your order processed.
Once the surveys for the Pay Over Time backers have been sent I'll post another update letting everyone know.
Thanks as always for making this such an amazing experience for the whole team.
Gratitude! 🤜🤛
-Mike
[email protected]
Survey Reminder!
about 2 months ago
– Tue, Aug 04, 2026 at 06:22:12 AM
Hey all!
We've hit the 70% mark for surveys completed, which is great, and we continue to get responses every day. Keep up the good work!
If you haven't completed your survey please do so as quickly as possible. The information from the survey is important so that we have correct shipping information and have accurate numbers to send to the printer and other vendors. If you didn't get your survey, or missed it, contact me directly and I can send it to you.
As a reminder, if you chose the Pay Over Time option for your pledge you will not be receiving your survey until the final payment has been processed (around August 26). This will NOT affect anything in your order and you'll still be able to make any changes as needed.
Also, if you created your Kickstarter account using an Apple ID private relay email address you'll need to contact me directly so I can send you your survey. Many of you have done so already and you have my gratitude!
As always, if you have any questions you can contact me directly and I'll be happy to help.
Gratitude! 🤜🤛
-Mike
[email protected]
Survey Updates
2 months ago
– Tue, Jul 21, 2026 at 07:54:04 AM
Hey all!
As posted last week all surveys have been sent out to backers. The survey is what will allow you to enter in shipping info, adjust your pledge, or add on additional items as needed.
If you didn't receive the survey there are likely two reasons:
- You selected the Pay Over Time option for your pledge. If so, you will not receive your survey until the final payment is made. The payment schedule is currently July 26 and August 26. Once the final payment is processed you'll receive your survey.
- You created your Kickstarter account with an Apple ID private relay address that looks something like this: [email protected]
This kind of email address keeps emails from being received from the pledge manager (BackerKit) such as surveys, shipping updates, and requests for information. If you set up your Kickstarter account with this kind of email please contact me directly with an alternative email address you'd like to use and I'll update it in the pledge manager (BackerKit) and get your survey out to you.
If you have any questions, or need further information, do not hesitate to contact me directly.
Gratitude!
-Mike
[email protected]
Surveys Sent!
3 months ago
– Wed, Jul 15, 2026 at 09:46:16 AM
Thank you to everyone who participated in the smoke test. We've received all of the data that we need and now we get to send out the rest of the surveys!!
Please keep in mind that the surveys are sent to the email address you used to sign up to Kickstarter. With this survey you can verify your pledge, add on any extra items you might want, and submit shipping information.
Important note: Many backers have signed up to Kickstarter through their Apple mobile device via a private AppleID relay email address that looks similar to the following:
[email protected]
This means that you will not receive the survey email, or any other emails from the pledge manager (BackerKit) including shipping updates or tracking info once the items have been sent. I will be happy to help update the email address in BackerKit, but will be unable to update it in Kickstarter.
If you do not receive your survey in the next 48-72 hours please contact me directly and I will be happy to assist.
Gratitude! 🤜🤛
-Mike
[email protected]
